Troubleshoot Out of Office problems
How To, Mail, Notes client
The follow procedure can be used to troubleshoot if the Out of Office message is not sent after it is enabled.
1. Check Out of Office (OOO) agent and make sure it is enabled.
After log in Inbox, choose View->agent. The OOO agent should be checked if it is enabled.
2. Check log for last run time
Right click Out of Office agent and choose Log.
3. If the agent has never been run before, run a test
Right click Out of Office agent and choose Test. The test result gives very valuable information about the problem. When the server name is indicated as the problem, follow the next steps:
Double click on "Out Of Office" agent and the agent property window pops up. Click on the button "Schedule"
Check the field "Run on" and select the correct server name:
For most of faculty users, the server name should be either facadm-mail-01/downstate or hosp-mail-01/downstate.